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Frequently asked questions

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What DAWs are supported?

Any DAW that loads VST3, AU (Mac) or AAX (Pro Tools) plugins. A list of DAWs we've tested in will go up before launch.

Does it work on Windows?

Yes: Windows 10 or 11, 64-bit, as VST3 and AAX (Pro Tools). Each plugin page lists its minimum system requirements.

Does it work on macOS?

Yes: macOS 11 Big Sur or later, running natively on Apple Silicon and Intel Macs, as AU, VST3 and AAX (Pro Tools). Each plugin page lists its minimum system requirements.

What plugin formats are included?

VST3, AU and AAX, depending on your computer. One licence covers all of them.

How do I install it?

Download the installer for Mac or Windows and run it. You can untick any formats you don't need. Full instructions come with the release.

How does activation work?

After you buy, you get a licence code by email. Open the plugin and paste the code into its licence panel. That's it: no account, no activation server.

Can I use it on more than one computer?

Yes. A licence is for one person, on up to three computers of your own, say a studio machine, a laptop and a spare.

Do I need an internet connection?

Only to download the plugin and get your code. The licence is checked on your computer, so the plugin never needs to go online.

What happens if I replace my computer?

Install the plugin on the new one and paste in the same code. Lost the code? Email licensing@23audio.com and we'll send it again.

How do I get updates?

Updates are free for every plugin you own, for as long as it's updated. Download the new installer and run it; your licence carries on working.

Is there a demo?

Yes. Without a licence, every paid plugin runs as a demo with all its features working. The sound fades out briefly every so often, and there's no time limit.

Still stuck? support@23audio.com