Refund Policy

Last updated: 3 October 2026

The short version

If you buy a 23audio plugin and it isn't right for you, ask for a refund within 14 days of buying it and you'll get your money back in full. You don't need to give a reason.

How to ask for a refund

Either of these works:

• Email support@23audio.com with the email address you bought with, or your order number from your receipt.
• Or use the link in the receipt email from Paddle, our online reseller.

Orders are handled by Paddle.com, which acts as the merchant of record, so the refund itself comes from Paddle. It goes back to the card or account you paid with, usually within 5 to 10 working days, depending on your bank.

What happens to your licence

When a purchase is refunded, its licence is cancelled. Please remove the licence and stop using the full version. A later update will switch that licence off, and the plugin will go back to its demo, which you're still welcome to use.

After 14 days

We don't normally give refunds after 14 days. But if a plugin is faulty or doesn't do what we said it would, and we can't fix it, please get in touch. Nothing in this policy affects your legal rights as a consumer.

Try before you buy

Every paid 23audio plugin has a free demo with every feature working; the sound just fades out briefly every so often. Please try it in your own setup before you buy, so you know it works for you.

Beta and free plugins

Beta licences and free plugins don't cost anything, so there's nothing to refund.

Questions

Email support@23audio.com.